How Syrixia POS handles information.

Information we process

Depending on the features a business uses, Syrixia POS may process:

• Business and account details, including shop name, Shop ID, owner or staff name, phone number, location, role and access records.
• Point-of-sale records such as products, prices, purchases, stock movements, sales, payments, refunds, Close Day records and udhaar.
• Customer and supplier details entered by the merchant, including names, phone numbers, addresses and notes.
• Device and security information such as device identifiers, platform, app version, activation status and audit events.
• Support communications and, when enabled with consent, the owner's WhatsApp number, report-delivery status and provider message ID.

Who is responsible for information

The merchant decides what customer, supplier and staff information is entered into its shop records and is responsible for having a lawful reason to collect and use it. Syrixia POS processes that information to provide the service to the merchant. We separately decide how to use account, security, support and service-operation information needed to run and protect Syrixia POS.

Why we use information

We use this information to operate the POS, synchronize approved shop devices, provide reports, support merchants, secure accounts, prevent misuse, maintain records requested by the merchant and improve service reliability.

Where information is handled

The counter keeps working data locally. Approved shop data may also synchronize through our hosted services. We use service providers for hosting, data synchronization, authentication, operational email and, when the owner opts in, WhatsApp report delivery through Meta. These providers process information to deliver their services to us. Depending on the provider, information may be stored or processed outside Pakistan. We limit access to the service purpose and use the security and contractual protections available from those providers.

Legal grounds and lawful requests

We process information to deliver the merchant's requested service, administer our agreement, protect accounts and systems, respond to support requests, send optional communications with consent, and meet obligations under laws applicable in Pakistan. We may preserve or disclose specific records when required by a valid legal process.

Sharing and selling

We do not sell personal information. We share information with service providers only where needed to operate, secure or support Syrixia POS, or where disclosure is required by law.

Security and retention

We use access controls, device activation, restricted founder access and encrypted connections. No system can promise absolute security. We retain records for as long as needed to provide the service, resolve support, payment, security or dispute matters, maintain merchant records and meet applicable obligations. Deletion from active systems may not immediately remove copies from protected backups, which are removed through their normal replacement cycle.

Cookies and public-site analytics

The public website does not currently use advertising cookies. The restricted founder console uses essential, secure session cookies for sign-in and account protection. If we add optional analytics or advertising tools, this policy will be updated before they are used.

Children

Syrixia POS is business software and is not directed to children. A merchant should not enter a child's information unless it has a lawful business reason and appropriate permission.

Your choices and requests

A merchant can ask us to correct account information, stop optional WhatsApp owner reports or request deletion of information, subject to records we must keep for security, disputes or legal obligations. See our data deletion instructions or contact us on WhatsApp +92 316 5889543.

Contact

Syrixia POS is based in Civil Lines, Rawalpindi, Pakistan. Privacy questions can be sent using the contact information on our Contact page.

Changes to this policy

We may update this policy when the service, providers or applicable requirements change. The updated date at the top identifies the current version.